ROLE Support Officer ? Pre-Contract
UNIT Community Operations
DIRECTORATE Community Support & Services
GRADE 1
REPORTING TO Pre-Contract Co-Ordinator
ROLE PURPOSE/SUMMARY
Working as part of a team the Support Officer is responsible for
ensuring all administration systems within the Directorate are
operating and reporting to the highest possible standard. They will
also liaise with colleagues on an inter/intra-Directorate basis to
ensure the efficient and effective delivery of all tasks/activities.
This job description outlines the core responsibilities of the role,
which involves supporting the operational activities and day-to-day
duties. It will also involve assisting with the development of best
practice in processes, procedures and systems and ensuring highest
possible standard is maintained.
KEY RESPONSIBILITY AREAS
GENERAL ADMINISTRATION
* Support and ensure efficient and effective processing of the
applications, appraisal and contracting processes;
* Financial administration supports particularly in relation to
administration checks as part of the application process;
* Implement and maintain efficient & effective administrative
systems;
* Ensure all information is stored and updated accordingly e.g.
update of systems; data entry etc;
* Provide administrative back up and support to all aspects of the
central operations team;
* Assist in the identification and reporting of issues and complete
follow up activities in relation to all relevant tasks.
SUPPORT & SERVICES
* Engage in daily support and communications within the team so that
all task and actions are actioned and resolved in a timely, efficient
and knowledgeable manner;
* Point of support for other team members as required;
* Responsible for internal/external queries and information
requests;
* Administer and monitor mailbox management; coordinate and respond
to queries and information requests, as appropriate in relation to
operational activities;
* Support and work well within the team and with other colleagues;
* Work in collaboration with the team to ensure smooth and efficient
operations of the central team;
* Contribute to staff meetings and other internal meetings with
appropriate content, views and suggestions;
* Ensure accuracy of information and data at all times on all
platforms and support any quality improvement processes in this
regard.
Monitoring
* Maintain and update systems, run relevant reports;
* Check the accuracy of data and reconcile all systems;
* Prepare and collate data for general reports;
* Monitor data submitted and notify errors or omissions and notify
any significant issues to appropriate team members.
Other
* Be self-motivated, proactive and flexible/adaptable;
* Establish good working relationship with stakeholders across all
areas e.g. organisations, grantees, funders, other Pobal Directorates.
* Any other duties within the general requirements of the role that
may be assigned as appropriate for the grade.
ESSENTIAL COMPETENCIES
Communication Skills ? Level 2
Teamwork ? Level 2
Customer Service & Support ? Level 2
Analytical Skills ? Level 2
Attention to Detail ? Level 2
OTHER COMPETENCIES
Corporate Writing Skills ? Level 2
Building & Maintaining Relationships ? Level 2
Flexibility & Adaptability ? Level 2
Problem Solving & Decision Making ? Level 2
Organisation awareness ? Level 2
REQUIRED EXPERIENCE
* ?Several year?s administration experience - or see
Qualifications section
* Strong organisational skills
* Proficient in MS packages e.g. Word, Excel, Outlook, SharePoint
and Dynamics CRM
* Strong understanding of data management and systems
* Excellent communication skills and ability to instruct on
technical topics
DESIRABLE:
* Knowledge of workings of the community/voluntary/public sector
QUALIFICATIONS
* Relevant third level qualification (e.g. Certificate, Diploma) or
equivalent is essential.
TERMS & CONDITIONS OF EMPLOYMENT
* SALARY
Pobal?s Grade 1 Salary scale is ?**Apply on the website**,**Apply
on the website** to ?**Apply on the website**,**Apply on the
website** per annum
* DURATION OF CONTRACT
The contract is for up to **Apply on the website**th June **Apply on
the website** to cover Maternity Leave
* PROBATION
A probationary period of six months will apply
* PENSION
Pobal operates a defined contribution pension scheme. Employees have
access to the scheme on successful completion of their six- month
probationary period
* ANNUAL LEAVE
Annual leave will be **Apply on the website** working days, exclusive
of public holidays pro-rated for the contract
* TRAVEL & SUBSISTENCE
Travel and subsistence will be paid at public sector rates
* LOCATION OF THE POSITION
The successful candidate will be located in the Sligo or Monaghan
offices with blended working an option
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in this job description
and person
specification.
HOW TO APPLY
Please complete the application form on
We need : English (Good)
Type: Permanent
Payment:
Category: Others
